[6103] Configuration & Change Manager (CMDB)

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Stavanger, Norway (80% on-site)

Requirements:
• Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments
• Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures
• Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management
• Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting
• Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments
• Management of configuration items and associated records
• Ability to analyse configuration and service management issues
• Identify risks, and recommend corrective actions
• Experience implementing routine changes within live IT service environments while minimizing operational impact
• Understanding of IT Service Management (ITSM), Continual
• Service Improvement (CSI), and change management

Duties:
• Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures
• Assist in managing all configuration management activities within the CSU
• Propose and agree configuration items (CIs) and establish naming conventions for unique identification
• Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records
• Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information
• Produce reports on the status and effectiveness of configuration management activities
• Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency
• Update and maintain the CMDB with accurate, complete, and current information
• Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB
• Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration
• Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated
• Provide status reports on implemented IT service changes to senior management
• Propose maintenance and implementation windows for customer approval prior to ASI commencement
• Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities
• Implement routine changes within live IT service environments
• Generate schedules and time estimates for planned IT service changes
• Participate in risk, cost, and benefit analysis of proposed service changes
• Document procedures and implemented changes within the ITSM system
• Monitor the effectiveness of service improvements and corrective actions
• Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments
• Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process
• Liaise closely with internal Section Heads and provide assistance as required
• Plan, schedule own work and monitor work of others – where applicable
• Within limited time horizons
• Perform other duties as may be required